Answers to Tenant’s Commonly Asked Questions
How do I find available properties?+
Click the above link and find the home of your dreams!
How do I apply?+
Once you have found the home of your dreams, click the “Apply Now” button on the right side of the listing. You will be immediately forwarded to the “Rental Application.” Simply fill out the application, pay the $40 application fee and press submit.
If pets are allowed is there a Pet Deposit?+
Typically the answer is yes. The amount of the Pet Deposit usually depends on size of the unit and if it is furnished or unfurnished.
Can I hold a property I am interested in before I apply?+
Typically the answer is no. Our application process is internet based and usually takes less than hour from start to finish. As a result, there is no reason to “hold residences.”
What can I expect to pay upfront?+
In most cases, Tenants pay the first month’s rent, a security deposit and, if appropriate, a Pet Deposit. While uncommon, it is not unheard of for Tenants to offer additional months of advance rent or increased Security Deposits to make their application for a popular property more attractive. It is also common for Owners to request increased advance rent due to poor credit, a bankruptcy or a colorful rental history.
Can I apply with a co-signer if my credit history is too short to qualify?+
While approval is never guaranteed, having a co-signer usually improves an applicant’s chances. Most Owners understand that building/rebuilding credit is a long process.
What is the Tenant Portal?+
Every Lexington PMC Tenant has their own secure LexingtonPMC.com login that gives them complete 24/7 access to their account. Only you have access to your Tenant Portal. Pay your rent, report maintenance problems, check your account status and correspond with your property manager with complete privacy.
What are your hours?+
Normal business hours for our office staff is Monday through Friday 9AM to 5PM. For emergencies, Lexington PMC management and maintenance personnel are on call 24 hours a day 7 days a week.
How do I contact you after hours?+
Lexington PMC’s staff is available 24 hours a day 7 days a week to respond to building emergencies. In case of an emergency, please call our main line at 818-882-5888 and leave a detailed message if you reach our automated voicemail system. State your name, address, phone number and the reason for the emergency call. Someone will respond to you as quickly as possible.
If the emergency is life-threatening, please call 911.
How do I pay my rent?+
Your LexingtonPMC.com Tenant Portal allows you to select from 3 methods of electronic payment. Select payment via Electronic Cash Payment (“ECP”), Automated Clearing House (“ACH”) E-Check or Credit Card. Please be advised that credit card fees will be added to your rent payment. No checks lost in the mail. No payments credited to the wrong account. And absolutely no undeserved late fees.
Does paying my rent on time help build my credit score?+
Yes. Lexington PMC is one of the few property management companies that believes in “giving credit where credit is due.” We are tied into the Experian Rent Bureau which gives our tenants the unique opportunity to “get credit” for paying their rent on time. Whether you are a young professional establishing your first credit history or are rebuilding your finances after a “bump in the road,” Lexington PMC makes being a Tenant as important to building credit as leasing a car or getting a bank loan.
How do I report maintenance repair requests?+
For fires and life threatening emergencies immediately dial 911 and report the problem to our 24/7 EMERGENCY line as soon as possible. For routine repairs, log into your secure LexingtonPMC.com Tenant Portal and report the problem. Our maintenance staff will be immediately notified and you will receive written confirmation via email every step of the way. Our 24/7 EMERGENCY contact number is (888) 588-8958
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